Elektron Consulting - Integrated Business Performance Solutions

Customer Contact Management Application

A Melbourne based tier-1 bank required a Customer Contact Management platform to be deployed within their Call Centre and Marketing teams. Elektron was chosen to manage and implement the project, which was delivered on time, on budget and fulfilled all requirements. The platform supported up to 250 users and one million customers.

Read more about our case studies.

Custom solutions

With Elektron the focus for custom built solutions is to be creative with ideas, develop intuitive user interfaces and endeavour to increase business effectiveness and efficiency.

We focus not only on short term sustainable solutions, but measurable long term outcomes that are aligned with organisational objectives.

We understand what your business needs and work with you to provide a flexible technical solution.

We are quick to understand:

  • your business processes and standards,
  • where your information lives / where to source information,
  • your core technologies,
  • what is likely to be approved by the project office and technology departments,
  • what technologies to use, and
  • when and how to request help from your internal technology department.

We have extensive experience building and implementing solutions such as:

  • Sales & Marketing systems
  • Financial & Banking systems
  • Customer Databases
  • Cross Platform Communication
  • Call Centre & Telemarketing Software
  • Fraud Detection systems
  • MIS Reporting systems
  • Websites and web-based applications

Our expertise spans software design life cycle methodologies such as:

  • rapid application development,
  • agile, and
  • waterfall.

© 2013 Elektron Consulting Pty Ltd